Effective Problem Solving and Decision Making
Define problems, investigate causes, compare solutions, consult stakeholders, implement decisions and evaluate results.
Sector and programme information
Sector / partner: Services SETA association — programme partner to confirm
Total learning hours describe the overall learning workload, rather than classroom hours or calendar days. Course access starts on 15 January 2027 and lasts 12 months, even if you complete the course sooner.
Who is this course for?
- People developing skills for the workplace responsibilities and possible roles outlined below.
Learning focus
- Define problems, investigate causes, compare solutions, consult stakeholders, implement decisions and evaluate results.
Entry requirements
NQF Level 3 qualification with literacy (Prospen).
How you will study
The programme learning workload is 80 hours. Erudite will confirm the delivery format and teaching timetable.
Practical learning
The assessment information below describes practical evidence where identified in the supplied course research. Erudite will confirm workplace access, attendance and evidence arrangements for this intake.
Assessment
Practical exercises and learning activities, followed by FISA examination (Prospen).
FISA means Final Integrated Supervised Assessment. Provider-reported formats and the general skills-programme model are identified above; Erudite will confirm the assessment arrangements for this intake.
Possible work and roles
Operations or administrative coordinator; team leader; customer-service supervisor, depending on other experience.
Roles depend on your previous experience, other qualifications and the requirements of the employer or relevant registering body.